Neptuno Apartments Privacy Policy

Malba Neptune SL

1. Introduction

By virtue of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and by which Directive 95/46/CE (General Data Protection Regulation) is repealed, we inform you that the person responsible for the processing of your personal data is:

MALBA NEPTUNO, SLinforms you that it is the owner of the website:www.neptunoapartments.comwith CIF: B66393364, registered in the Mercantile Registry of Barcelona, and registered office at carrer Sant Josep 82, postal code 08370 Calella, province of Barcelona. The email address for contact with the company is:

and the purposes for which we treat your data according to the section in which your data is requested, are:

"Customer service / Contact":The data you provide us will be processed in order to answer your questions or requests and provide the services requested by you.

"Subscription to the Newsletter":We inform you that the data you provide us will be processed for the purpose of managing the sending of commercial information through ordinary mail, e-mail, SMS, about the products and services offered by Malba Neptuno SL.

"Bookings":The personal data provided in this section will be processed for the purpose of managing the reservations requested by you.In all cases, the data provided may be processed for the purpose of preparing internal statistics to improve our services. 

Once in our facilities and for the provision of services during your stay, your data will be processed in order to give you the best service requested by you within our range of services in the area selected by you (excursions, spa, wellness, etc.) .

Conservation period:The personal data provided will only be kept as long as our commercial relationship is maintained, and will be blocked once it is terminated and during the period established by legal requirements, they may only be made available to Courts and Tribunals to attend to possible claims. After the blocking, said data will be permanently deleted.

The data provided to send commercial information will be kept for this purpose as long as you do not request the cessation of advertising shipments.

The legal basis:Compliance with the contractual obligations assumed by you when requesting our services, whether they are hotel services or extras.

For the rest of the purposes, the personal data provided will be processed in accordance with your consent. You will have the right to withdraw your consent at any time. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal.

Minors under 14 years of age cannot give their consent for us to collect and process their personal data; only their legal representatives (parents or guardians) are the ones who can do it on their behalf.

Security measures and duty of confidentiality:In accordance with the provisions of the General Regulation-UE-2016/679 of the Parliament and Council of Europe for the Protection of Personal Data, approved on April 27, 2016, LOPD 3/2018, Guarantee of Digital Rights,Law 34/2002, on Services of the Information Society and Electronic Commerce, and Law 9/2014, General Telecommunications, of May 9,MALBA NEPTUNO, SLinforms the users of its Website that we are obliged to keep professional secrecy about the personal data collected by the company through the forms located on its pages, this obligation will continue even after our commercial or contractual relationship has ended, and in no case will we be able to make public the personal data of visitors and customers to the web without their consent.

Assignments to third parties:Your data will not be transferred to third parties except by legal obligation, or to carry out the contractual provision of services requested by you.

Affected data:They will be the minimum necessary to fulfill the purposes for which they have been collected. Regarding the categories, these are identification data (name, surname, ID, passport, mobile phone, address, email), as well as bank details (credit/debit card).

International transfers:International transfers are not made.

Exercise of rights:To exercise the rights of access, which allows the web user, to know what personal data the administrator of this page has and in such a case, he will answer within a period of 30 days, as long as he keeps the data, rectification, which allows correcting errors, modifying the data that is inaccurate or incomplete and guarantee the certainty of the information, opposition that you can request and get that you do not carry out the data processing, deletion that allows inadequate or excessive data to be deleted, limitation, by which you can request that the processing of your data is limited when you have exercised your right to rectify your personal data, and portability, so that the user can obtain a copy of the personal data that they have provided on the web in order to be able to transmit them to other services,These rights may be exercised by any means that records their delivery and receipt to the email providing a photocopy of documentation proving your identity.

As long as you do not notify us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have consent to use it in order to build loyalty between the parties.

The sending of your data through the forms on our website will be subject to the fact that you have read/accepted the Privacy Policy, by means of a mandatory check-box at the bottom of the form.